CONDITIONS OF SALE

The website www.igeanatura.com, owned by La 11 di Valeria Fabris, with registered office in 27029 – Vigevano, Via Santa Maria 6, in the person of its representative Valeria Fabris (Cf FBRVLR83A45L872Q), registered with the Chamber of Commerce of PAVIA, at no. REA: PV293961, of the Business Register, VAT number 02690340183, (hereinafter also “Igeanatura”) was created to carry out the retail sale of cosmetic products and objects for their use, by way of example and not limited to: creams, detergents, scrubs, sponges and objects for their application, etc. (hereinafter also the “Products”).

These general conditions of sale apply to the purchase and sale of products on the Igeanatura website and any natural person, who has reached the age of 18, who acts for purposes unrelated to his own business, commercial, craft or professional activity, possibly carried out, who makes purchases online on the website www.igeanatura.com (hereinafter also the “Site”)

The access and navigation of the Site and its web pages by the User are understood as acceptance of the Conditions which, for information, are placed on the home page of the Site. The user, who declares to be of age, therefore expresses knowledge and acceptance of the Conditions by simply browsing.

In the event that the user is not of age and / or does not agree, in whole or in part, with them, he must immediately stop browsing and use them.

It should be noted that these Conditions may be modified at any time, without prejudice to the User’s obligation to periodically review them prior to accessing the contents of the Site.

All purchases must be intended for personal use, as the unauthorized distribution and resale of “Igeanatura” branded products to third parties is strictly prohibited.

APPLICABLE LAW

These general conditions intend to regulate purchases in accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 and subsequent amendments (the “Consumer Code“) and for sales with electronic tools by Legislative Decree 9 April 2003, n.70 s.m.i ..

The sales contract stipulated between the Customer and the Seller will be governed and interpreted in accordance with Italian law.

SHIPPING AND DELIVERY

To guarantee and provide the best possible service, shipments are entrusted to leading couriers in the sector.

The products will be delivered within 15 working days of purchase, unless a different deadline has been agreed between the parties. The aforementioned delivery times are purely indicative and, although usually respected, Igeanatura does not undertake any commitment or guarantee of compliance with them.

Up to € 99.00 shipping costs amount to € 9.90.
From € 100.00 standard shipping costs are free.

It is advisable to indicate, in addition to the correct delivery address, also a telephone number that could only be used in case of problems with the order and / or delivery.

We invite you to check the external condition of the package at the time of collection, paying particular attention to the presence of crushed, broken or wet parts. If this should happen, we ask you to write “accepted with reserve” on the delivery note, as this is the only way to request a refund for the damaged goods.

PAYMENT

It is possible to pay with:

Paypal (or credit card)
Electronic payment

N.B.

  • Orders are confirmed upon receipt of payment.
  • If you want an invoice, ask for it in the notes at the time of order, adding any data necessary for its issue. Attention: it will not be possible to issue it after shipment.

RIGHT OF WITHDRAWAL

In order to ensure the satisfaction of its customers, Igeanatura recognizes the possibility of withdrawing from the purchase contract, pursuant to art. 52 of Legislative Decree 206/05.

The Consumer can withdraw from the contract, without giving any reasons and without penalty, within 14 (fourteen) calendar days from receipt of the products purchased by sending an explicit declaration to that effect indicating the order number and the code of the item purchased, to which he must attach a copy of the tax documentation attached to them. This communication may be sent:

  • by registered letter to “La 11 di Fabris Valeria, Piazza Alessandro Volta n ° 7, cap. 27029 Vigevano (PV) – Italy “

or

and sent in advance by e-mail to: servizioclienti@igeanatura.com

In any case, the Customer undertakes to return the goods, without undue delay and in any case within 14 (fourteen) calendar days from the date of communication of the withdrawal, organizing the shipment and / or the relative methods of return, with the knowledge that costs of returning the product are at your own expense.

Igeanatura will refund the price of the returned product, using the same payment method chosen by the Consumer during the purchase. In the event that the payment was made by bank transfer, the Consumer must provide Igeanatura, by accessing the “Contact us” section, the bank details (IBAN) necessary for the refund.
In the event of valid exercise of the right of withdrawal, Igeanatura will reimburse the Consumer for all payments received in relation to the product, for which the right of withdrawal is exercised, within 14 (fourteen) calendar days from receipt of the communication concerning the will to withdraw.
Igeanatura reserves the right to withhold the reimbursement until the time of return of the product by the Consumer or until the moment in which the Consumer has not provided certain proof of returning the goods in question to Igeanatura.
However, it is understood that the essential requirement for the valid exercise of the right of withdrawal consists in the return of the goods in their entirety, which must be returned to Igeanatura intact and complete in all its parts, in the original packaging and packaging and complete with the tax documentation. annexed. Failure to comply with the prescribed provisions entitles Igeanatura to refuse the exercise of the right of withdrawal and the return of the purchased product.

CONSUMER RIGHTS REGARDING PRODUCT CONFORMITY AND GUARANTEES

Pursuant to art. 130 of the Consumer Code, in the event of a lack of conformity of the purchased products, the Consumer has the right to restore, without charge, the conformity of the product, by repairing or replacing the goods. The Customer can exercise this right within the term of 2 (two) years from the date of delivery of the goods and is required to report the defect to Igeanatura within the period of forfeiture of two months from the discovery of the defect.
Also in this case, an essential requirement for the valid exercise of this right is to return the goods in their entirety, which must be returned to Igeatura intact, in the original packaging and complete with the tax documentation attached to it.
It should be noted that the right of withdrawal as regulated in this clause is reserved only for Consumer Customers; there is no right of withdrawal for Professional Clients.

ONLINE DISPUTE RESOLUTION

If you have submitted to us a problem that we have not been able to resolve together, remember that the law provides you with the online consumer dispute resolution service. Find all the information at the following address https://webgate.ec.europa.eu/odr

INDICATIONS ON PRODUCTS

All the main characteristics of the products on sale and the relative ingredients are indicated on the page relating to each product.
Product images and descriptions are purely indicative and may differ from the actual product.

RESPONSIBILITY

Igeanatura assumes no responsibility for inefficiencies or delays attributable to force majeure or unforeseeable circumstances, or events beyond its reasonable control.
Furthermore, it is always necessary to make sure that you are not allergic to any of the ingredients of the products before application and Igeanatura cannot be held responsible for any reactions to the ingredients of the products sold.

CONCLUSION OF THE CONTRACT

The sales contract between the parties, Igeanatura and the Customer, is concluded with the acceptance of the order by Igeanatura. The acceptance will be sent by Igeanatura to the e-mail address communicated by the Customer.
In case of non-acceptance of the order, Igenatura guarantees timely communication to the Customer.

SUPPORT

For any problems and assistance, our staff is at your disposal. For any need you can contact us in the dedicated section “Contact us” on the Site.

PRIVACY

The personal data entered will be processed for direct sales, promotional, management, statistical purposes and processed in accordance with the provisions of the legislation on the protection of personal data pursuant to and for the purposes of Legislative Decree no. 196/2003 and of the EU Reg. N. 679/2016, as specified in the training information on the Site.
We invite you to read the Privacy and Cooky Policy at the link: https://www.iubenda.com/privacy-policy/33755382

NOTE

Given that Igeanatura tries to offer the best quality, it is considered appropriate to remember that:

  • none of our products should be used as a substitute for medical or clinical treatment;
  • the information published on www.igeanatura.com are not intended as cures or treatments for dermatological problems and should in no way be considered as such;
  • the advice given on www.igeanatura.com or provided by the Customer Service is for information purposes and is in no way intended as a substitute for the opinion of a doctor;
  • Please consult your doctor if you have any questions.